Guest Service Agent

Job description

The duties and responsibilities for the Guest Service Representative include, but are not limited to the following: · Create a welcoming environment for our guests. · Register guests and assign rooms, accommodating special requests whenever possible. · Complete pre-registration and blocking of rooms for reservations/guest arrival. · Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures. · Understand room status and room status tracking. · Know room locations, types of rooms available, and room rates. · Use suggestive selling techniques to sell rooms and to promote other services of the hotel. · Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms. · Possess a working knowledge of the reservations, takes reservations for guests both in house and call in, understanding of the cancellation procedures. · Process guest check-outs. · Post and file all charges to guest, master, and city ledger accounts. · Work closely with all hotel departments to improve service delivery and efficiency. · Use proper telephone...