POS & Credit Card Tech Support/Installation Technician

Job description

Job Description Summary: We are seeking a skilled and customer-focused POS & Credit Card Tech Support/Installation Technician to support retail clients, including Beauty Supply stores, and specialty retailers. This role is responsible for installing, troubleshooting, and maintaining POS systems and payment processing equipment. Job Description: Key Responsibilities 1. Technical Support & Installation Install and configure POS systems (hardware & software) Troubleshoot POS software, printers, scanners, and cash drawers Diagnoses and Resolve Network Connectivity issues Provide remote and on-site technical support Perform system upgrades and updates POS/Credit Card System. 2. Payment Processing Support Set up and configure credit card terminals Support EMV, contactless, and mobile payment devices Troubleshoot payment gateway and processor connectivity issues Assist merchants with chargeback-related inquiries (technical aspect) Coordinate with payment processors when necessary 3. System Maintenance Perform routine system checks and preventative maintenance Ensure data backup and recovery processes are functioning Maintain documentation of service tickets and issue resolutions 4. Custom...