BDC Administrator

Job description

BDC Administrator Volkswagen of Newmarket, Newmarket, ON L3Y 9A1 Are you a people person with exceptional communication skills, a passion for problem-solving, and a dedication to delivering outstanding customer service? If you're ready to be the voice of our company and help customers with a smile, we have the perfect opportunity for you! We're looking for an BDC Administrator to be the heart of our Service customer support team at Volkswagen of Newmarket. Now in partnership with North America’s largest automotive retailer, Lithia and Driveway, it’s your chance to work for a Fortune 500 company and grow with us ! You will b e responsible for scheduling customer appointments for service and calling customers to confirm their service and appointment reminders . Here’s What You’ll be Doing: Answer phone calls and schedule customer appointments. Discuss details of requested service with customers (i.e. What is involved, length of time required ). Telephone and email customers to remind them of upcoming appointments. Communicate customer feedback to service advisor or service manager. Control incoming customer traffic by assigning customers to service advisors. Performs other duties as...