Senior Help Desk Program Manager

Job description

Everforth ECS is seeking a Senior Help Desk Program Manager to work in the National Capital Region covering the Pentagon, Falls Church, and Fairfax . Please Note: This position is contingent upon contract award. The War Data Platform (WDP) is a key initiative within the U.S. Department of War's (DoW) AI-First strategy introduced in early 2026. The WDP separates business and financial data from operational warfighting data, aiming to accelerate the deployment of artificial intelligence (AI) on the battlefield. The WDP extends to Unclassified, Secret, and Top Secret environments, and supports collaboration between Combatant Commands, Joint Staff directorates, Senior Executive Service leaders, and operational analysts. - The Senior Help Desk Program Manager serves as the operational authority for enterprise user support across the WDP Core Integration program, directing a multi-tiered service desk that spans IL2, NIPRNet IL5, SIPRNet IL6, and JWICS environments to deliver coordinated, high-availability support for warfighter, enterprise, and senior leadership customer populations. In this role, the manager leads the full lifecycle of user support operations — from self-service automat...