Service Desk Analyst

Job description

About the Company Credit Corp is Australia's largest provider of sustainable financial services to the credit impaired consumer segment. We are an ASX200 listed company with over 2400 staff in multiple locations in Australia, USA, New Zealand and the Philippines. We work closely with regulators to provide sustainable financial solutions with the objective of improving our customers’ circumstances as a pathway to mainstream financial inclusion About the Role: Are you passionate about helping people, solving technical problems, and improving the end‑user experience? Join our IT team as a Service Desk Analyst and be the first line of support for a growing, global organization. This role is ideal for someone who thrives in a fast‑paced environment, enjoys troubleshooting, and wants to grow their career in IT infrastructure and support. Responsibilities: - Act as first‑ and second‑level support for IT issues via phone, chat, and ticketing systems - Diagnose and resolve technical problems on first contact whenever possible - Log, track, and manage incidents and service requests through to resolution - Provide clear communication and frequent updates to end users - Escalate issues appropr...