Sr. Customer Service Representative

Job description

TITLE: Sr. Customer Service Representative POSITION OBJECTIVE: Responsible for providing exceptional customer service. QUALIFICATIONS: - Bachelor’s degree (B.A.) from a four-year college or university preferred; and three to five years related call center experience and/or training; or equivalent combination of education and experience. - Position requires strong interpersonal skills. - To perform this job successfully, an individual should have knowledge of Microsoft Office and Teams, proficiency in SAP and AS400 is preferred as daily use of both systems will be required. - Ensure consistent, dependable attendance and demonstrate a willingness to accommodate non-standard work hours as necessary. - Capable of effectively managing job-related stress and fostering productive workplace interactions. JOB RESPONSIBILITIES: - Receives customers’ requests by telephone or email; analyzes requests, provides information requested and routes request to proper person. - Analyzes transactions, corrects records, and adjust errors. - Supports Sales Region and provide samples for sales reps. - Maintains liaison with other departments for order completion. - Enters sales orders into the system, con...