Billing Assistance Specialist - Full Time (Caesars Palace LV)

Job description

Responsibilities/Purpose E-Communications Specialists handle various multimedia contacts such as customer service emails, faxes, voicemails, internal/external phone calls, web chats and provides communication support to multiple channels for contact center agents, management, staff and customers. Job Functions: - Provides excellent customer service to both internal and external department customers. - Analyzes and accurately processes various types of multimedia communication-related requests and respond to internal and external customer needs to provide an appropriate resolution within established service levels. - Creates, edits, posts and maintains information in the internal knowledgebase to be accessed by all employees. - Answers telephone calls, emails, and participates in internet web chats to assist guests with reservation and billing inquires and other guest service issues including but not limited to; assistance with making reservation bookings, internet error messages, general questions, copies of folios, research and resolution of credit card and charge disputes, credit card refunds, application of Total Reward credits for payment, reversing Total Reward credits, paymen...