Chase Travel Team Lead - Cruise & Tour (Heathrow, FL - Hybrid)

Job description

Join our Cruise & Tour team at Chase Travel and be a part of Chase, one of the world's most innovative banks. This is your opportunity to lead teams, coach, achieve goals, and showcase your passion for customer service while building your career in a fast-growing global company. As a Chase Travel Team Lead in the Cruise and Tour team, you will guide a team of call center agents, ensuring their work meets quality and compliance standards. You will collaborate with all departments, gaining extensive knowledge of all programs, tools, and systems. Your responsibilities will include monitoring calls, conducting team meetings, and participating in hiring processes. We seek someone passionate about customer service excellence and detail-oriented, ready to work flexible schedules, including evenings and weekends. Job responsibilities: - Oversee the day-to-day performance and workflow of the agent team and answer team member questions, helping with problems, and overseeing their work for quality and guideline compliance - Work effectively across all departments to ensure that information is captured and communicated appropriately for purposes of performance, training and process improvement...