Senior Product Support Engineer EMEA

Job description

An Introduction to Primer Primer is the unified infrastructure for global payments. We give finance and payments teams the visibility and control to reduce complexity, improve performance, and capture more revenue - all from a single platform. Backed by Sofina, Peak XV Partners, ICONIQ, Tencent, Accel, and Balderton, we're building the payments layer the world's best companies rely on. Watch our showcase >: Read up on our $100m Series C Learn more about our culture > What will the role involve?: Please note: we are looking for someone to work UTC 0 / +1 timezone. Become a key Senior member of our growing Support Engineering team at Primer Scope the future of Support by advocating internally on priorities, strategy and roadmaps Handling tickets and support requests from merchants Translating business requirements into technical solutions, and translating complex technical concepts into simple language. Creating first-class documentation for both merchants and internal teams. Conducting quality assurance and mentoring junior team members. Work with leadership to implement internal Support frameworks and processes. Speaking with our customers face-to-face and over video calls Be an in...