Call Center Agent (Bilingual Arabic)

Job description

Description POSITION TITLE: Call Center Agent: LOCATION: HOPE Clinic - Alief: REPORTS TO: Call Center Team Lead EDUCATION: High School Diploma or GED; Associate degree preferred WORK EXPERIENCE: 2 years or more in healthcare preferred SALARY RANGE: Starting at $15.00/hour: FLSA STATUS: Hourly – Non-Exempt: POSITION TYPE: Full-Time: LANGUAGE: Fluent in English; Bilingual in English and Mandarin or Vietnamese is required HOPE Clinic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. JOB SUMMARY: Under general supervision, the Call Center Agent will be responsible for professionally responding to telephone inquiries from callers and ensuring patient satisfaction by providing quality service, identifying patient needs and assisting them with issues/concerns related to health care issues. MAJOR DUTIES & RESPONSIBILITIES: - Answer telephone promptly and in...