Freight Investigations

Job description

Join Team Global Express – Freight Solutions / PUD Support Start Time: 9 AM - 5 PM Operations | Fast-Paced | Problem Solvers Wanted Looking for a role where no two days are the same ? Want to be at the heart of operations, solving real problems and making an impact for customers? Team Global Express is looking for a driven and detail-focused Freight Solutions / PUD Support to join our team. About the Role You’ll play a critical role in locating and resolving freight issues , ensuring deliveries reach customers quickly and efficiently.From investigating missing freight to coordinating re-deliveries , you’ll be the go-to person keeping our network moving. Allocating pickups to Country Agents mainly & (Road & Priority PUD) Metro Melbourne occasionally What You’ll Be Doing - Track and locate freight across depot operations - Investigate and resolve delivery issues (damages, missing items, incorrect addresses) - Allocating pickups to Country Agents mainly (Road & Priority PUD) & Metro Melbourne occasionally - Manage and update cases in Salesforce - Work closely with drivers, depots, and customer service teams - Ensure fast resolution within 24-hour KPI timeframes - Identify root causes...