Client Journey Project Manager UK&ROW Market

Job description

Hello! 👋 At Factorial , we’re looking for an experienced Client Journey Project Manager to help us elevate our customer onboarding experience and drive our mission to the next level.: This is a strategic, high-impact role where you’ll work with our largest customers, ensuring a seamless and successful journey from pre-sales product demos through sales handover to full product adoption. You’ll build strong, long-lasting relationships and play a key role in driving customer satisfaction, retention, and growth. 🚀 You’ll report directly to the Project Management Officer and collaborate closely with Team Leads and cross-functional teams (Sales, Customer Experience, Product) to exceed customer expectations at every touchpoint. A role that combines direct client interaction with strategic internal project management. Ready for the challenge? About the role 🚀 - Sales Collaboration & Product Validation: Lead the coordination and presentation of product demos before closing the sale, gathering client requirements, and tailoring pre-configurations based on unique business needs. - End-to-End Onboarding Leadership: Design and present the full customer lifecycle from initial sales kick-off thro...