Field Technical Enigneer - CRM - Sicilia

Job description

JOB DESCRIPTION: MAIN PURPOSE OF THE ROLE Provide accurate and timely technical information, advice, and assistance regarding the organization's products and services before, during, and after a transaction to maintain and improve the organization's customer relationships. MAIN RESPONSIBILITIES: enquiries, understand their technical question, assess their needs, and suggest or promote alternative products or services (for example IT hardware and software products, financial services, health services). management and follow-up on the status of outstanding cases. volume, content and outcomes of enquiries received, and to access information, checklists, scripts, guidelines, and other materials for responding to the customer’s enquiry. - Communicate with customers and clients (via email, phone, or online discussion boards) to answer their - Apply established procedures or develop new solutions to solve technical problems through case - Use databases or other computerized systems to maintain up-to-date customer records, to track the QUALIFICATIONS: Education Education Level Major/Field of Study or Equivalent Associates Degree (± 13 years) Experience/Background: Experience Experience Det...