Supervisor for Medical Call Center (Onsite) - Charlotte, NC
Meduit · Charlotte, North Carolina, US
About Us: Meduit is a national leader in healthcare revenue cycle management, supporting hospitals and physician practices in 48 states.
Job description
About Us: Meduit is a national leader in healthcare revenue cycle management, supporting hospitals and physician practices in 48 states. We focus on optimizing payments, allowing clients to focus on patient care, and pride ourselves on our core values: Integrity, Teamwork, Continuous Improvement, Client-Focused, and Results-Oriented. Learn more at www.meduitrcm.com. About the Role: This role is responsible for driving team performance through goal setting, KPI tracking, coaching, and ongoing support. It provides training, handles escalations, coordinates with IT, and manages administrative tasks to ensure smooth daily operations. The position also interacts with clients through meetings and reporting, representing the team’s performance and needs. Title: EBO Supervisor: Location: Onsite – 4135 South Stream Blvd, Suite 400, Charlotte, NC 28217 Schedule: TBD Department: Extended Business Office Reports To: EBO Manager Compensation: $51,000 & up, depending on qualifications + monthly incentives Key Responsibilities: Performance Management & Coaching – setting goals for the team, tracking KPIs, provide feedback and motivation to the team Agent Support & Training – train...