Assistant Manager

Job description

Company Description Ibis Budget Brisbane Airport is seeking a hands-on, energetic Assistant Manager to join our fast-paced and ever-evolving hotel environment. Located in the Brisbane Airport precinct in Hendra, our 93-room hotel is always on the move and this role is right at the heart of it. This is a highly customer-focused position where you will lead from the front, ensuring every guest has a seamless and memorable experience. You will thrive in a dynamic setting, confidently multitasking while keeping operations running smoothly. Job Description: In this role, you will: - Oversee the smooth and efficient daily operation of the Front Desk - Deliver exceptional customer service and handle guest needs and concerns with professionalism and care - Supervise, support, and motivate team members to meet brand service standards and procedures - Communicate effectively with the General Manager on all aspects of guest services and operations - Manage shift handovers to ensure continuity and clarity across the team - Manage Accounts Receivable, ensuring timely follow-up and accuracy - Assist with rostering, balancing operational needs with labour efficiency - Complete regular stocktakes...