Support Engineer

Job description

About ION We are a Software Product Company with a global footprint in the FinTech sector. With more than 10,000 professionals across 40+ offices worldwide, we provide solutions combining trading and workflow automation , market data, and advanced business intelligence . Role Overview: The Support Engineer / Service Specialist plays a key role in the delivery, support, and maintenance of software services, acting as a primary point of contact for customers on both technical and functional matters . As part of the Service Management Team , you will be responsible for investigating issues, restoring services, coordinating with internal teams, and ensuring customers are kept informed throughout incident resolution. The role contributes directly to service reliability, customer satisfaction, and the continuous improvement of hosted environments. Key Responsibilities: Provide technical and functional support to customers via phone, email, and case management systems Investigate incidents, track resolution progress, and communicate timely updates to customers Lead or support service restoration activities following software or infrastructure failures Perform application and system checks...