Help Desk Support Technician II
Agile Defense · US
About Agile Defense At Agile Defense we know that action defines the outcome and new challenges require new solutions. That’s why we always look to the futur...
Job description
About Agile Defense At Agile Defense we know that action defines the outcome and new challenges require new solutions. That’s why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next. Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of advanced technologies, elite minds, and unparalleled agility—leveraging a foundation of speed, flexibility, and ingenuity to strengthen and protect our nation’s vital interests. Requisition #: 1596: Job Title: Help Desk Support Technician II Location: Aberdeen Proving Ground, MD: Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): Security+: Job Description: - Provides technical assistance and training to system users. - Responds to users' requests for assistance by phone and in person, generally handling non-routine technical issues. - May staff a help desk or information center. Installs and modifies personal computer and network hardware, software, and peripherals. - Diagnoses hardware, software, and operator problems and takes remedial actions or recommends procedural changes. - L...