Assistant - Premium Services

Job description

Position: Premium Service Assistant Department: Premium Services Reporting Relationship: Reports to Manager of Premium Services Status: Full-Time (Non-Exempt) Position Summary: The Premium Services Assistant supports the day to day delivery and coordination of premium service for suite owners and club members for Tepper Sports & Entertainment. This role is responsible for delivering exceptional service and operational support through first class communication, account management, special events, and annual touchpoint programing. The position also assists with daily customer service functions, including renewal support and specialized service initiatives, while enabling the Premium Services team to scale effectively as premium demand and inventory continue to grow. Primary Responsibilities: - Support TSE suite and club members by assisting with service requests, client communications, and follow ups. - Assist with tracking suite and club transactions, including paperwork and coordination. - Help prepare and distribute premium client materials, including invoices, gifts and event communications. - Support renewal efforts through database updates, outbound communications, and follow u...