Quality Assurance Manager
TekSynap · Reston, Virginia, US
Responsibilities & Qualifications RESPONSIBILITIES The Quality Assurance Manager is expected to be able to accomplish the following: - Manages program, proj...
Job description
Responsibilities & Qualifications RESPONSIBILITIES: The Quality Assurance Manager is expected to be able to accomplish the following: - Manages program, project managers, and respective teams to implement organizational processes and best practices. - Requires an expertise in managing software development, operations, help desk, and maintenance programs, quality assurance teams, and process improvement initiatives. - Must be able to implement and maintain ISO 20000, ISO 27000, ISO 9001, CMMI-DEV, CMMI-SVC programs from ground up. - Must be able to implement and maintain a Customer Satisfaction Program; regularly meets with customers and obtains feedback via face-to-face meetings and/or online customer satisfaction surveys. - Performs SWOTs as appropriate. - Manages the performance of project evaluations, gap analyses, audits, and action plans. Responsible for company process improvement initiatives; back-office support (finance, HR, recruiting, etc.), services (ISO, ITIL, CMMI-SVC Level 3), and development projects (CMMI-DEV Level 3). - Manages the development and/or modification of processes, procedures, templates, and other process artifacts for organizational process improvemen...