It Services Analyst

Job description

Our Company BrightSpring Health Services Overview: Provides hardware, software, and systems support for BrightSpring’s employees. Responsible for coordinating delivery of services to internal users and collaborates with cross-functional teams to ensure IT services are operational. Acts as a point of contact for incident escalations and works both collaboratively and independently to triage and resolve IT issues. Responsibilities: - Provides resolution of technology problems that are escalated from Level 1 Service Desk - Assists with Level 1 Service Desk analysts as needed - Monitors outstanding issues to ensure both response and resolution times are met - Addresses, escalates, and guides the progress of IT requests for customized applications with exceptional attention to follow-through - Acts as backup for the BrightSpring Genius Bar by being fully versed on all IT solutions - Motivates the team and stakeholders to act without direct authority - Provides status updates to Information Technology management, and functional areas regarding unresolved requests and system outages - Acts as a liaison between Support Center end users, technical support staff, and Information Technology m...