Temporary Contact Call Center Associate

Job description

Temporary Contact Call Center Associate - 260062 : N/A Description: Job Summary: The IEEE Contact Center Associate will be responsible to service and troubleshooting IEEE Product & Service challenges presented by internal and external customers including, members, individuals, staff and volunteers via Chat, bulk mail, phone, and interdepartmental communications. The incumbent in the role provides prompt and professional high quality service and solutions on a consistent level. He/She will assume ownership and accountability for resolution of all inquiries, attend training to develop job skills, products/services knowledge, and Contact Center skills. This individual works well with minimal supervisor interactions and can make decisions to deliver high satisfaction to our members and customers. This position is under general supervision and typically reports to a Supervisor. Essential Functions: Typical tasks include but are not limited to: And other responsibilities as designated by department management - Provide practical solutions to IEEE members, customers, and volunteers - Understands the methodology and works on problem solving solutions - Receive research and respond to membe...