Customer Service Representative

Job description

Nouria Energy Corporation is a multi-generational family-owned wholesale fuel distributor, convenience store operator and car wash operator in New England. Our wholesale and retail fuel businesses are multi-branded, which includes Shell, Mobil, Irving, Sunoco, Gulf, Valero, Citgo, Phillips 66, Exxon, and multiple unbranded brands. Our wholesale operations supply branded and unbranded fuel to 300+ locations across New England and New York. We are ranked within the top 50 largest convenience store chains in the country, operating 150+ company-operated locations throughout New England and ranked within the top 10 largest car wash chains in the country Nouria Energy Job Description: Position: Golden Nozzle Car Wash Customer Service Representative Reports to: Customer Service Manager: Location: Springfield, MA: GENERAL SUMMARY: The car wash customer service representative is responsible for the overall handling of communications in a high-volume setting, from customers via phone and email, assisting with customer concerns, complaints, and wash pass related issues in a timely manner and responds to customer website sale issues and inquiries about products, services, and promotions The ca...