Client Experience Representative

Job description

Join Triumph! At Triumph, our vision is a world where freight transactions are accurate and seamless on the most modern and secure freight transaction network. That’s why we’re looking for passionate, innovative, solutions-oriented people to join our team. We thrive on providing exceptional customer service and we look for team members with an entrepreneurial spirit and a passion to build successful partnerships with our clients. Because at the end of the day our goal is to help our partners businesses run better. Position Summary : The Client Experience Representative (CXR) is to deliver an excellent customer experience via phone, email and chat supporting transportation factoring & payment platform clients The ideal candidate will have experience in client service and will actively demonstrate commitment to client education, retention and teamwork. Essential Duties & Responsibilities: Provide primary phone, email, and chat support for company inbound queues. Engage in meaningful conversations with clients to ensure every interaction is fast, friendly and frictionless. Ask appropriate questions and listen actively to identify areas for follow-up to better assist the client with th...