Customer Service Representative

Job description

Primary Responsibility: Respond to inquiries, processing orders and handling complaints in a prompt, courteous, and efficient manner. Other responsibilities include greeting visitors, telephone responses, scheduling and various other clerical duties. May handle and resolve complaints What You’ll Do: - Responds to all customer inquiries and complaints concerning work-orders, shipments, inventory counts, etc. - Reports customer feedback to management. - Acts as liaison between customer and warehouse for account administration, customer, and office for invoicing and credit changes. - Generates all paperwork/information required for customer work orders including checking on special requests, expediting orders where necessary, tracking orders and post inventory records. - Assures proper invoicing of accounts by verifying computer-generated invoices. - Provides clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment/computers needed to perform duties, greeting visitors - Schedule loads as required. - Maintain updated reports to ensure all loads are empty and closed. - Resolve refused produc...