Dispatcher

Job description

Stericycle is now part of WM. To learn more about WM's acquisition of Stericycle, CLICK HERE to read the press release. Dispatcher Needed for Local Box Truck Route Drivers Pay is: $20.23/hr. + OT: Shift: Mon – Fri, 8a - 4:30p, Handling 30 Drivers and 28 Routes Who are we? #WeAreWM: Ready to roll with us? Click Apply to join the WM (formerly Waste Management) team today Job Summary: Under immediate direction, the Dispatcher provides timely response of customer inquiries up to and including pick-ups, schedules, product orders, etc., and all other aspects of a customer's needs. Dispatches vehicles on a pre-set route for each driver daily in the interest of efficient customer service. II. Essential Duties and Responsibilities: - Assist Customer Service with customer requests (SFDC cases), route changes, rescheduling for pickups/missed stops - Provides highest level of customer service to all customers in line with Customer 1st objectives - Monitor, process, and escalate SFDC cases to supervisor - Assist walk-in customers - Assists drivers with problems/issues as issues arise (during the day or at the end of the route) - Reviews driver’s paperwork and files paperwork - Review and update...