Critical Care Escalation Manager

Job description

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on over 21 years of continuous growth and success, we’re at a pivotal point on our journey to realise that aspiration. As a company, we are passionate about what we do and the citizens we help to serve. Civica provides an environment where technology is used purposefully to improve outcomes for communities, while supporting individuals to grow, develop and deliver meaningful impact in their careers. Why you will love this opportunity as a Critical Care Escalation Manager at Civica This role is central to protecting and strengthening Civica’s customer relationships during moments that matter most. It provides direct ownership of high-priority customer situations, ensuring critical issues are managed with urgency, precision and accountabi...