Program Manager

Job description

Position Title: Program Manager Reports to: Manager, Customer Programs: Nature & Scope of Position: Responsible for establishing, monitoring and achieving strategic, operational and financial objectives of a specific program(s) within the business unit. The program manager should foster positive customer relationships while ensuring we adhere to internal and contractual requirements by working closely with supporting departments. Position Accountabilities: Coordinate and oversee all logistics associated with engine overhaul and repair. Make sound decisions in regards to serviceable vs. new parts at installation by having a basic knowledge of PWC warranty and commercial support programs that are available to the operator. Collaborate with the piece parts team for program accessory repairs. Manage work authorizations and work closely with the field service network. Have an advanced understanding of contractual requirements. Ensure supporting departments are educated on the details that pertain to them. Establish and maintain positive customer relationships as the main point of contact. Work with other departments to ensure customer requests are addressed in a timely and professional...