Customer Implementation Manager

Job description

Customer Implementation Manager Application Deadline: 11 June 2026: Department: Professional Services: Employment Type: Full Time: Location: Boston, MA: Compensation: $74,000 - $84,000 / year Description: How we onboard our new customers is a fundamental pillar of future success and sets the tone for our ongoing relationship with them. As a core member of our Professional Services (PS) and Implementation function, the Customer Onboarding Manager will set the groundwork for successful platform adoption by deeply understanding customer requirements and guiding them through implementation and platform setup. This role sits at the intersection of Sales, Professional Services, Customer Success, and Operations, owning the customer journey from signed deal through to successful handover to Customer Success. You will project manage the onboarding and implementation process across a typical 40–60 day onboarding window, coordinating cross-functional teams and ensuring customers are set up for long-term success. The value customers get from Zappi is only maximized if there is a strong foundational system put in place — having the detail, rigor, strategic thinking, and relationship management...