Hindi speaking Submission Officer- VAC - 6 months contract - Encouraging college students to apply

Job description

VFS Global, the world’s largest outsourcing and technology services specialist for governments and diplomatic missions worldwide, is currently hiring a Submission Officer for our Passport Center in different location in the US. The office will specialize in providing passport service on behalf of government client here in the US. Encouraging college students to apply. ROLE AND RESPONSIBILITIES: - Working directly with visa customers to assist with completion of visa applications and processing of documents in line with varying visa requirements from different foreign governments - Working under tight timelines and high volume of customers. - Processing applications and data entry in the customized VFS software, including digitalization of documents. - Dispatch of documents daily to foreign governments based in the US - Scanning and uploading of documentation - Trouble shooting IT issues with the help of the remote IT Service Desk, as needed - Tracking of passports - Handling customer queries in person, by email and on the telephone - Fee collection and cash handling - The above list is not exhaustive, and other duties may be required from time to time in line with business requirem...