CRM Applications Specialist
AtlantiCare · US
POSITION SUMMARY The Customer Relationship Management Applications Specialist will act as a liaison between marketing, service lines and technology.
Job description
POSITION SUMMARY: The Customer Relationship Management Applications Specialist will act as a liaison between marketing, service lines and technology. The Customer Relationship Management Application Specialist will be involved in all aspects of the software development life cycle, from project/feature backlog prioritization, requirement engineering, and development oversight through testing, release and support for products serving our institutional end users. This individual will also be responsible for point and click administration and configuration of key systems. Creative problem solving, impeccable communication and attention to detail are key skills expected in this role . QUALIFICATIONS: EDUCATION : Bachelor’s Degree required preferably in a business, computer or information technology, or related field. LICENSE/CERTIFICATION: EXPERIENCE: Previous Customer Relationship Management administration (Salesforce/MS Dynamics) experience preferred. Salesforce experience (Marketing Cloud, Health Service Cloud, Ad Studio, Datorama) Preferred. Previous experience working in an agile environment preferred. PERFORMANCE EXPECTATIONS: Demonstrates the competencies as established on the As...