Senior Service Advocate

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary: The Senior Service Advocate serves as the Single Point of Contact for handling member service inquiries, issues and process requests received via telephone. Acts with fast knowledge using integrated service tools. Engages, consults and educates members based upon the member's unique needs, preferences and understanding of the Enterprise Integrated Service Model (EISM) suite of services Required Qualifications: - Ability to build a trusting relationships by taking accountability to fully understand the member’s needs. - Ability to resolve complex issues with sensitivity and discretion. - Uses communication skills to build relationships with both internal and external members/constituents. - Ability to multitask and handle multiple...