Vacation Sales & Revenue Manager
Palmetto Dunes Oceanfront Resort · Hilton Head Island, South Carolina, US
Description Consistently demonstrates the Greenwood Communities and Resorts (GCR) mission, values, and customer service philosophy through both job performan...
Job description
Description Consistently demonstrates the Greenwood Communities and Resorts (GCR) mission, values, and customer service philosophy through both job performance and interactions with others. This role oversees the Reservations Department, leading a team of 5–10 Vacation Planners, and is responsible for driving and enhancing upsell opportunities across all amenities to enrich the overall guest experience. ESSENTIAL JOB FUNCTIONS: - Booking and reviewing all customers’ reservations in accordance with revenue goals for all departments. - Direct and coordinate activities of the department to include all operating revenue sources from accommodations to activity bookings such as Golf, Tennis/Pickleball, Outfitters and Marina. - Update resort sales forecast reports to Business Development Manager and Chief Operating Officer on a daily, weekly, monthly and as needed basis. - Manage Vacation Planners and assist the front desk by preparing work schedules and assigning specific duties. - Work with Guest Services Manager on ALL guest correspondence, pre-stay, in-house and post stay. - Mitigate ALL guest issues with the Guest Services Manager. - Monitor emails on weekends. - Handle all VRBO inqu...