ICAM Help Desk Lead/Manager

Job description

Responsibilities We are seeking a dynamic and experienced ICAM Help Desk Lead/Manager to oversee help desk operations in support of a mission-critical federal IT program. This role requires strong leadership skills, technical expertise, and a customer-focused approach to ensure prompt, effective support for end users in a high-availability, enterprise environment. The Technical Security Help Desk Manager leads a technical support team providing support for the enterprise strategy, design, and operation of systems governing user digital identities and access permissions. The Manager leads teams implementing ICAM, SSO, MFA, and PAM, while ensuring compliance with security policies (e.g., RBAC, Zero Trust) to protect corporate resources, applications, and data. Key Responsibilities: - Strategy & Leadership: Work with other Security leaders to define, implement, and manage the enterprise IAM roadmap, including modernizing legacy systems to Zero Trust principles. - Technical Governance: Oversee the technical operational Help Desk support for IAM tools (SSO, MFA, Privileged Access Management, IGA), ensuring secure configuration of Active Directory, Azure AD, AWS, and SaaS applications. -...