Mobility Technician

Job description

Overview Edgewater Federal Solutions is seeking a Mobility Technician to support a major national laboratory. The successful candidate shall set up, repair, and maintain mobile equipment and software used by mobile authorized users (e.g., smartphones, tablets, mobile Wi-Fi adapters) and shall perform related services. These services include delivering technical and administrative support in conjunction with fulfilling the requirements for security, connectivity, and export-control compliance. Responsibilities: - Assist in the daily operation of Intune and Microsoft Authenticator to maintain security on mobile devices. - Pull web based reports from ICK, Verizon, and Intune, in order to report on the number of active & suspended devices on site that are in currently in production. - Assist in deploying/provisioning security & device management policies to all mobile devices for approved users. - Assist end users via telephone, e-mail, or by appointment with questions, problems & requests regarding mobile devices. - Train end-users on Mobile device technology. - Provide quarterly training to internal groups, as well as end user presentations. - Remain current on industry and/or techno...