Expanding Equity and Excellence Across the DEP Meter-to-Cash Customer Experience

Job description

New York City’s Department of Environmental Protection (DEP) is working to enhance the customer experience by better understanding and serving resident needs through more efficient processes. The FUSE Executive Fellow will work to collect and integrate customer feedback, optimize processes, and create new tools and methodologies for the Bureau of Customer Services (BCS) to support short-term and long-term implementation success. Within BCS, the Executive Fellow will lead the initiation, exploration, and potential implementation of new strategic projects, as well as identify future roadmap project activity. Ultimately, this work will help DEP provide a more equitable experience to its customers, increase operational efficiency, and improve accessibility for all DEP customers. Fellowship Dates: October 26, 2026 – October 22, 2027 Salary: Executive Fellows are FUSE employees and receive an annual salary of $95,000. Fellows can also access various health, dental, and vision insurance benefits. This amount is not representative of market-rate salaries for the experienced professionals in our program but is intended as compensation for a year of public service. ABOUT THE FUSE EXECUTIVE F...