Customer Experience Centre Manager

Job description

Job Req ID: 57666 Posting Date: 14th April 2026: Function: Brand and Marketing: Salary: About the role The Customer Experience Centre team are responsible for the end-to-end planning, organisation and delivery of third party and BT led events, customer workshops and product demos across Business. The Customer Experience Centre plays a huge part in the success of Business, building our brand, ensuring the target audience is engaged, delivering key messages and driving customer experience and perception of BT. The CEC manager is responsible for managing the day to day running of the Aurora in our London headquarters including the team management, customer events, planning the demos and bringing the brand to life. The CEC is the jewel in our crown at BT and we need someone who is passionate about customer experience with one eye on our brand at all times to lead this space. What you’ll be doing: - Lead and manage the CEC team to include: - Management of third party and BT led events both in the CEC and wider if necessary from start to finish according to requirements, target audience and objectives - Develop plan across the CEC that helps to drive the Brand and Marketing strategy - Pr...