Manager Patient Experience I Patient and Family Experience

Job description

Job Details Kettering Health Main | Kettering | Full-Time | Days Responsibilities & Requirements: Job Requirements: - Master ‘s degree in education, business, healthcare administration or related field - Bachelor of Science in Nursing Preferred - Certified Patient Experience Professional (CPXP) Preferred - 7+ years’ experience in hospital setting, leading / collaborating with teams, delivering training and implementing customer service initiatives. Proven track record of successfully managing and improving patient satisfaction scores - Communication:verbal / written communication needs to be clear and concise when communicating with patients, medical staff, hospital administrators, leaders, staff and volunteers - Empathy:demonstrate the ability to understand another person’s feelings and perspective - Strategic Thinking:ability to plan and execute to achieve a goal - Problem-solving:identify and resolve issues - Data Analytics: use data to identify insights and drive improvement - Influence: inspire change and accountability - Collaboration:partner with leaders, physicians, staff and volunteers - Technology:utilize software tools to track scores and measure the impact of changes on...