Associate Help Desk Technician

Job description

Associate Help Desk Technician Company: The Boeing Company The Boeing Company’s Specialized United States Infrastructure Operations Organization is currently seeking an Associate Help Desk Technician to join the team in Berkeley, MO . In this frontline Information Technology (IT) support role, you will answer incoming support calls, create and manage incidents in Jira Service Management, and resolve common user issues including access and permissions, Windows desktops, applications, printers, and collaboration tools. The ideal candidate combines strong troubleshooting skills, a customer-focused attitude, and precise ticketing and documentation practices to ensure timely resolution and excellent end-user experience. Position Responsibilities: Answer incoming support calls and respond to end-user IT requests via phone, email, and chat Provide frontline phone technical support and remote troubleshooting Create, document, update, and close incidents in “Jira Service Management” Diagnose, isolate, and troubleshoot recurring issues using ticket history and knowledge base articles Escalate server and infrastructure issues to Systems Administration and Network teams; follow escalation work...