Rep Guest Relations

Job description

JOB OVERVIEW: Provide a check-in/check-out environment and hotel experience for VIP and special key guests that distinguishes our brand from the competition and delivers superior service and value. KEY DUTIES: Perform other duties as assigned. - Greet VIP guests and conduct special check-in and check-out services for these guests. Communicate with Front Office about arriving VIP guests and communicate any changes needed for their stay in a timely and accurate manner. - Identify return guests and VIP’s in advance. Assign premium guest rooms and coordinate closely with other departments to forward relevant information. - Deliver and/or coordinate the deliver of services and/or amenities (such as flowers) to VIP guests. Collect and provide comprehensive information and coordinate VIP and/or Priority Club guest requests regarding hotel services, sporting events, places of interest, restaurants, theater, airline, transportation tickets, limousine rentals, sightseeing tours and any other information of interest. Coordinate and/or confirm reservations as needed. - Respond appropriately to guest requests and complaints. Make appropriate service recovery gestures according to established gu...