Support Account Manager

Job description

COMPANY: Canoe Intelligence WEBSITE: https://canoeintelligence.com/: TITLE: Support Account Manager: LOCATION: Jacksonville/New York: SALARY: $90,000-$110,000: The Role: If you love client interaction and supporting customer needs on a day to day basis, we’re looking for you. As a Support Account Manager, you’ll be working alongside the Client Support team to manage some of Canoe’s premier client inquiries, act as a point of contact, and manage client’s expectations. In this role, you’ll have the unique opportunity to act as a subject matter expert, educate premier clients on our breakthrough technology, and build Canoe’s business alongside our growing team. This role will require strong organizational, problem solving, and client management skills. This role reports into the Sr. Manager of Client Support. What You’ll Do: Be a Canoe product expert and understand how Canoe’s proprietary machine learning technology adds value to our clients workflows Be first line of contact for Canoe’s premier customers, answering cases related to how-to’s, troubleshooting, and training Schedule and attend recurring meetings with premier clients to discuss open support cases, product releases and ot...