ESOC Assistant Manager - Denver, CO

Job description

Location: Denver, Colorado Pay: $90,000 - $93,000: Job Summary: The Enterprise Security Operations Center (ESOC) Assistant Manager supports the daily operations of the ESOC with a strong emphasis on personnel training, technical system expertise, and operational continuity. This role serves as a subject‑matter expert in access control, video management, and notification platforms while assisting leadership with staff development, quality assurance, and incident escalation. The Assistant Manager plays a critical role in maintaining operational readiness, technical excellence, and workforce capability within a 24/7 security operations environment. 30%: Operational Support & Shift Oversight 25%: Training, Coaching & Professional Development 20%: Technical Systems Expertise & Administration 15%: Incident Support & Escalation Management 10%: Reporting, Documentation & Continuous Improvement - Support ESOC daily operations to ensure uninterrupted 24/7 monitoring across all shifts. - Act as the senior operational lead during assigned shifts, serving as the escalation point for supervisors and agents. - Assist with staffing coverage, schedule coordination, and real‑time operational decisio...