Concierge

Job description

Overview The ​Concierge​ is a hospitality professional responsible for professional, effective and efficient handling of all residents’ requests and needs upon entering the community/building. The Concierge provides exemplary service consistent with the values and mission of the Castle Group. He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service. Responsibilities: Essential Duties and Responsibilities: - Answers phone and greets residents/guests upon entry, responds to requests, questions and any other needs. - Documents issues or transactions as needed. - Develop knowledge of surrounding areas and attractions. - Keeps track of activity logs and incident reports, records and forms for the Community Association Manager’s review daily. - Demonstrates excellent customer service, communication and time management skills. - Monitors Emergency Response System and responds in a timely and efficient manner within hours of notification - Monitors and controls Electronic Security Control Systems if applicable. - Logging in all packages and tracks them through to pick-up by recipient. - Follows-up on all complain...