Desktop Support Analyst

Job description

The Desktop Support Analyst plays a critical role by directly supporting all team members, providing timely and quality desktop hardware, software and mobile device troubleshooting, employing a high degree of customer service, technical expertise and responsiveness. Responsibilities include: - Complete software installs, upgrades, and adhoc project activity. - Setup and support desktop/laptop/tablets/printers. - Monitor Helpdesk system for inbound issues. - Handle immediate need activities such as video conferencing setups, loan pool, software licenses and VIP support - Provide Remote support to off site users - Ensure all issues are logged and documented in the Helpdesk system - Quickly and professionally assess issues, and take steps to resolve - Escalate and refer unresolved issues to other team members when appropriate - Investigate faults relating to desktop applications and their configuration, identify and implement appropriate solutions. Minimum Requirements: - The ideal candidate will have excellent oral and written skills with a working knowledge of Microsoft office products, and an interest in working within an IT organization. - Candidate must also be able to coordinate...