Product Director, AI Transformation-Payments-Executive Director

Job description

Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence. As a Product Director in AI Transformation within Merchant Services, you lead innovation through the development of products and features that delight customers. As a leader on the team, you leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross-functional teams create groundbreaking solutions that address customer needs. Job responsibilities: - Design the future-state operating model for the AI era, including role/task decomposition, decision rights, handoffs, and control points. - Scale AI from use cases to enterprise capability by partnering with operations, product, engineering on reusable building blocks (APIs, services, prompt/agent patterns, playbooks, evaluation harnesses) and ensuring production-grade reliability/observability/continuous improvement. - Identify and prioritize high-impact client “moments of truth” (e.g., onboarding, integration/support, funding/settlement visibility, disputes...