Mobile Voice Engineer II

Job description

The Mobile Device Engineer 2 supports the SEC ISS contract by administering and sustaining enterprise mobile device services for the SEC workforce. This role is responsible for secure configuration, deployment, and lifecycle support of smartphones, tablets, and related mobile services, with Microsoft Intune as the core MDM platform. The engineer ensures mobile endpoints meet SEC security and compliance requirements through policy enforcement and continuous monitoring. The position also supports incident resolution, service request fulfillment, and coordination with Customer Service Desk and other technical teams to maintain reliable mobile operations. PRIMARY RESPONSIBILITIES: Mobile Device Operations & Lifecycle Management - Manage SEC mobile device operations for smartphones, tablets, hotspots, and related services across provisioning, deployment, maintenance, and decommissioning. - Administer Microsoft Intune for device enrollment, configuration profiles, application deployment, and policy assignment. - Support integration of MDM-managed devices with SEC enterprise services such as email, file access, and collaboration tools. - Coordinate mobile device replacements, warranty/esc...