Intake Coordinator

Job description

Description Key Responsibilities: Intake & Patient Coordination: - Serve as the primary contact for new patient inquiries via phone, email, and online submissions - Collect and document patient demographics, clinical needs, and referral information - Guide patients and families through available services (speech, therapy, ABA) and next steps - Schedule initial evaluations and coordinate provider assignments based on patient needs Insurance & Eligibility: - Verify insurance benefits and eligibility for services - Communicate coverage details, authorizations, and any patient financial responsibility - Obtain and track required referrals and authorizations as needed Administrative Support: - Maintain accurate and timely documentation in the EMR system (e.g., Athenahealth EMR or equivalent) - Ensure all intake forms, consents, and documentation are completed prior to first appointment - Manage intake queues and follow up on incomplete or pending items - Support front office operations as needed, including answering phones and assisting with general administrative tasks Coordination & Communication: - Collaborate with clinical and operations teams to ensure timely patient placement - Co...