Technical Support Engineer (eDiscovery)

Job description

About us: Casepoint provides full eDiscovery capabilities through a powerful, secure, cloud-based platform. We are repeatedly chosen by leading law firms and multinational corporations for their largest matters. On an upward trajectory for almost a decade, Casepoint is looking to expand its team globally. Team cooperation, “work hard, play hard” attitude, open communication, and kindness mark Casepoint’s culture. (Remote Job) Roles & Responsibilities: - Monitor and review all incoming customer requests for user support and data operations through CRM tools, performing initial analysis to determine the appropriate course of action. - Take a lead on Data Discovery request to create sub tickets and assign /coordinate with relevant team members based on their nature and priority, ensuring efficient and effective handling. - Ensure all project/task information is accurately captured within the CRM tool, while assigning priority levels to requests based on urgency and impact to address critical issues promptly - Closely monitor request status and provide routine status reports, including task completion reports and data delivery schedules to requester.­ - Assist in the planning and execu...