IT Support Specialist (44723)

Job description

Job DetailsJob Location: Mitchell - Mobile, AL 36617Position Type: Full TimeEducation Level: High SchoolSalary Range: $19.00 - $21.63 HourlyJob Shift: Mon-Fri 8am-4:30pm & some weekend shJob Category: Information Technology TITLE: IT Support Specialist DATE WRITTEN: 03/2026 DEPARTMENT: Administration SUPERVISED BY: IT Manager SUPERVISES: N/A STATUS: Non-Exempt/Full-time: Mission Contribution: Provides support to Goodwill internal customers and makes sure that Goodwill information technology is in good working order and maintained according to standards set forth in the job description. Function: To implement and maintain the technology and communications infrastructure. Essential Functions: Enter all service tickets, times worked and resolution into the helpdesk system. Provide monthly report. Solve all end user workstation, help desk, repair and troubleshooting issues, using the IT Manager for support. Act as liaison between end user and technical escalation team when tickets reach level 2 support. Repair workstation PCs, using hardware and software approved by the IT Manager. Ensure all operating systems and software versions are approved by the IT Manager. Keep an accurate and u...