IT Help Desk Technician - Temporary/Part-time position $21.00 hr (experience required)

Job description

Tech Tier 1 Personnel filling this position are responsible for secure, accurate, and reliable information systems and communications equipment that support casino operations. They must possess a thorough understanding of how systems and equipment are utilized in the casino and promptly respond to requests for help. Personnel are expected to exemplify superior guest service skills, work efficiently, ensure safety in all operations, and promote inter and intra department teamwork. The following is a list of the main duties and responsibilities of Help Desk Technicians. However, other duties will be assigned as deemed necessary. CASINO OPERATIONS: Ensure reliable functionality of all information systems supporting each department. Install, test, and configure workstations, peripheral equipment, and software. Create and manage user and computer accounts to include assigning to appropriate groups. Install network cabling systems and equipment such as printers, network interface cards, and switches. Escalate or involve complex problems to appropriate Help Desk Tier 2, Help Desk Tier 3, or vendors for troubleshooting and resolution. Act as the initial contact for all end-users that need...