Guest Service Agent

Job description

Company Description Located in the heart of Perth city, Mercure Perth offers a vibrant and welcoming atmosphere for both leisure and business guests. With 239 well-appointed rooms , a restaurant, café, bar , and extensive conference and event facilities , we pride ourselves on delivering exceptional hospitality. Our hotel also features a heated rooftop swimming pool and gym , providing a complete experience for our guests. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster. Job Description: As a Guest Services Agent, you will be the first point of contact for guests and visitors to the hotel. Your key responsibilities will include: You will also be well-presented with a positive and professional attitude and have a passion for hotel operations and providing exceptional customer service. - Managing arrivals and departures - Responding to guest requests efficiently and courteously - Communicating with other departments to ensure all guest requests and needs are met - Actively resolving guest issues and challenges - Promoting the Accor Live Limitless Loyalty Program - Ability to work a flexible 7-day roster including AM and P...